Shipping policy
Shipping policy
Last updated: 21 September 2026
Shipping area
We ship to the Netherlands and to all countries in the European Union. We currently do not ship outside the European Union.
Shipping costs
The following shipping rates apply to orders:
| Destination | Shipping costs | Free from |
|---|---|---|
| Netherlands | € 7.65 | € 80 |
| Germany | € 9.05 | € 100 |
| Belgium | € 10.70 | € 120 |
| Other EU countries | € 14.60 | No free shipping |
Shipping costs are calculated automatically and shown at checkout before you complete your order.
Free pickup in store
Prefer to collect it yourself? Choose pickup at checkout and select one of our two stores in Nijmegen:
Tabaksspeciaalzaak Lange Hezelstraat
Lange Hezelstraat 26
6511 CK Nijmegen
Tabaksspeciaalzaak Molenstraat
Molenstraat 120
6511 HL Nijmegen
Pickup is free. You will receive an email as soon as your order is ready. Please bring your order number and a valid form of ID.
Processing time
We usually process and ship your order within 1 to 2 working days of receiving your payment. During busy periods this may take a little longer.
As soon as Track & Trace information is available for your order, we will send it to you by email.
Delivery times
After dispatch, delivery usually takes:
Netherlands: 1 to 2 working days
Belgium, Germany and Luxembourg: 2 to 4 working days
Rest of Western Europe: 3 to 6 working days
Northern and Eastern Europe: 4 to 8 working days
Islands and remote areas, such as Malta and Cyprus: 5 to 12 working days
These delivery times are estimates and start from the moment of dispatch.
We deliver within the agreed period. If no delivery time has been agreed, we will deliver within 30 days at the latest.
If delivery is late, your statutory rights apply. Where the law requires it, you must first give us a reasonable additional period to complete the delivery.
Shipping partner and Track & Trace
We use MyParcel as our shipping platform. Our regular parcels are sent with PostNL.
As soon as Track & Trace information is available, you will receive an email so you can follow the status of your order.
Address details
Please check your address details carefully before completing your order.
If a parcel cannot be delivered because the address details you provided are incorrect or incomplete, and it is returned to us, it can be sent again. Shipping costs may be charged again for this.
Missing or damaged parcels
Has your parcel arrived damaged, did you receive the wrong product, or has your order not been delivered? Please contact us as soon as possible at service@rokersbenodigdheden.com.
Where needed, we will look into the issue together with the carrier and find a suitable solution. Your statutory rights as a consumer remain fully intact.
Age limit
We only sell to people aged 18 and over.
A valid form of ID may be requested on delivery and at pickup in store when this is needed to verify your age.
VAT and import duties
All consumer prices shown on our website include VAT.
When goods are shipped from the Netherlands to destinations within the European Union, no additional import duties or customs charges are normally payable.
Questions
Do you have a question about the shipping or delivery of your order? Please get in touch:
Email: service@rokersbenodigdheden.com
Phone: +31 6 48 68 49 79