Answers to the most frequently asked questions about Rokersbenodigdheden. Can't find your question? Call us or email service@rokersbenodigdheden.com.
Ordering & shipping
When will my order be shipped?
We usually ship your order within 1 to 2 working days of receiving your payment. During busy periods this may take a little longer. As soon as your parcel is on its way, you will receive an email with a track & trace link.
What are the shipping costs?
Netherlands: € 7,65, free from € 80,-. Germany: € 9,05, free from € 100,-. Belgium: € 10,70, free from € 120,-. Other EU countries: € 14,60. We do not currently ship outside the EU. See the full details on the Shipping & delivery page.
Can I collect my order in the shop?
Certainly. Choose ‘Pick up in store’ at checkout and visit Tabaksspeciaalzaak Lange Hezelstraat (Lange Hezelstraat 26) or Tabaksspeciaalzaak Molenstraat (Molenstraat 120), both in Nijmegen. Pickup is free.
Products & authenticity
Are the Zippo lighters genuine?
Yes. We sell only original branded products from Zippo, Clipper and the other brands in our range. All Zippo lighters come with the lifetime Zippo manufacturer's warranty.
Can I have my Zippo engraved?
Yes, visit our shop on the Molenstraat. We engrave on the spot (usually within half an hour) and engraving is included with most Zippo models. An online engraving service is in development.
Do you also sell lighter fluid / butane gas?
Yes. Original Zippo fluid, Clipper gas and universal butane gas are available online and in the shop.
Returns & warranty
Can I return my order?
Yes. In addition to your statutory 14-day right of withdrawal, we offer a voluntary 21-day return period. Returns from the Netherlands are free on request; from other countries, return shipping is at your own expense. If an item is defective, damaged or delivered incorrectly, we cover the appropriate return costs. See the Exchanges & returns page for the procedure.
What if my Zippo stops working?
Drop off your Zippo at Tabaksspeciaalzaak Lange Hezelstraat (Lange Hezelstraat 26, 6511 CK Nijmegen) or send it to that address, and we will send it to Zippo Europe for repair on your behalf, free of charge. Repair time: 2 to 6 weeks.
Payment
Which payment methods do you accept?
iDEAL, Bancontact, credit card, Apple Pay, Google Pay, PayPal and SEPA bank transfer. See Payment methods for details.
Can I order on invoice (business)?
Yes, for business customers with a valid KvK (Dutch Chamber of Commerce) number. Email service@rokersbenodigdheden.com to set up a business account.
Account & privacy
Do I need an account to order?
No, you can check out without an account. With an account, however, you can track your orders, request returns and use our wishlist.
What do you do with my data?
We only use your data to process your order and (if you have given consent) to send you a newsletter now and then. We never share personal data with third parties for marketing purposes. Read our full privacy policy.
Another question? We are happy to help you personally: call +31 6 48 68 49 79 or simply drop in at one of our shops.