Not entirely satisfied with your order? No problem. Read below to learn how exchanging and returning works at Rokersbenodigdheden.
Statutory right of withdrawal (14 days)
You have the statutory right to cancel your purchase within 14 days of receipt without giving any reason. After you have notified us within that period that you are cancelling the purchase, you have another 14 days to return or bring back the product.
Extra: 21-day returns
On top of your statutory rights, we offer a voluntary 21-day return period from receipt. This additional term does not limit your statutory 14-day right of withdrawal. For returns within this extra period, the product must be unused and returned in its original packaging.
How do I return an item?
- Notify us of your return via service@rokersbenodigdheden.com with your order number.
- Send the package with sufficient postage to our return address, or bring it back to one of our shops (see below).
Return by mail
Rokersbenodigdheden
Lange Hezelstraat 26
6511 CK Nijmegen
The Netherlands
Return in-store
Online purchases eligible for return can also be returned in person to one of our two shops in Nijmegen. Please bring your order number or proof of purchase.
Tabaksspeciaalzaak Lange Hezelstraat
Lange Hezelstraat 26
6511 CK Nijmegen
Tabaksspeciaalzaak Molenstraat
Molenstraat 120
6511 HL Nijmegen
Return costs
Returns from within the Netherlands are free on request. Register your return and we will send you a return label. From other countries, return shipping is at your own expense. If an item is defective, damaged or wrongly delivered, we cover the appropriate return costs.
Refund
We will refund you as soon as possible, and no later than 14 days after we have received your cancellation notice. We may withhold the refund until we have received the product back, or until you have provided proof that you have sent it back. Refunds will be made using your original payment method.
In case of a full cancellation, we will also refund the original standard shipping costs. If you chose a more expensive shipping method than the standard delivery for your order, we are not required to refund those extra costs.
Exceptions
- Sealed products that are not suitable for return for reasons of health protection or hygiene may be excluded if the seal is broken after delivery and you have been informed before purchase that breaking the seal terminates the right of withdrawal.
- Products made to your specifications or personalized, such as specially engraved or printed lighters, may also fall under the statutory exception.
Sale items or items purchased with a discount can be returned according to the applicable return policy.
Exchanging for a different size or variant
Would you like to exchange a product instead of returning it? Just email us; we can often exchange it directly, provided the new variant is available and is in the same price category.
Not received or arrived damaged?
Has your package arrived damaged or was it not delivered? Please contact us as soon as possible via service@rokersbenodigdheden.com. We will investigate this together with the carrier and resolve it for you.
Need help? We are happy to help you personally. Call +31 6 48 68 49 79 during opening hours or stop by one of our two shops in Nijmegen.